Placing an order and delivery

To place an order find the products you would like to purchase by either browsing through the categories or by using the search tool in the top left hand corner of the page. Click the add to cart button when you find an item you want to buy. When you have finished shopping and would like to checkout click the cart button in the top right hand corner of the page, shipping rates will be calculated once you have filled out your address and other details.

Live plants, mulch, bagged soils and heavy goods weighing 22 kg and over will be hand delivered by our own driver. We can only deliver these items within the Perth Metro area and to locations with the following postcodes 6084, 6501  6567, 6566, 6501 and 6502. We aim to deliver these products within 1-14 days of receiving your order. If ordering plants or heavy goods please ensure suitable access is available at the address, We are only able to deliver to properties at ground level with space for parking nearby ( No high rise buildings within CBD) Once your order has been processed we will advise you of an approximate delivery time. We can leave your order in a safe place if nobody is at home but require written instructions to do so.

For orders that are we are able to send via Australia post (Orders not containing heavy goods or live plants) we aim to pack and send within 2 working days of receiving the order, delivery times will vary according to your location. Below is a table with estimated delivery times according to the Australia post website.

State  Region Estimated days for delivery via Australia post
WA Perth Metro 2 working days
WA Albany or Esperance 2-3 working days
WA Karratha 3-4 working days
WA Broome  5-6 working days
SA Adelaide 3-4 working days
NSW Sydney 5-6 working days
QLD Brisbane 5-6 working days
ACT Canberra 5-6 working days
VIC Melbourne 5-6 working days
NT Darwin 5-7 working days

 

If whilst you are completing the checkout process you get the message shown below after the website has calculated the shipping rates it may mean you have added an item into your cart that we are unable to deliver to your location, for example you live in Darwin and you have added a live plant or bagged soil product to your cart. Try deleting that item from the cart and checkout again. Alternatively the weight of a combination of products has exceeded the weight limit for our set shipping rates, in this case please contact us and we will happily get you a quote for shipping.

If you encounter any other issues whilst trying to complete the checkout process please email info@thrivesustainability.com.au or Call 0895718903 We may not always be available to answer but leave a clear message and phone number and we will call you back.

In the unusual event that we are unable to dispatch your order within the time frame stated above we will email you with an explanation. 

If an item you have ordered is not available due to unforeseen circumstances  we will contact you by phone or email to let you know and adjust your order total accordingly by issuing a refund for the unavailable item.

Our Shipping Rates

Free Local Delivery -Free delivery on orders over $10.00 for local customers.

Seed packet shipping rate- $1.95

All orders containing seed packets only are charged at $1.95 for Australia wide delivery.

Heavy goods and plants - $40.00
We only deliver heavy goods and plants to the Perth metro area and the following post codes 6567, 6566, 6501 and 6502.

Small/Lightweight parcel - $9.95
Shipping rate for sending Small /lightweight parcels Australia wide

Large/heavy parcel delivery - $19.95
Shipping Australia wide for all products under 5 kg.

Heavy goods for delivery outside of WA-  $55
Delivery of goods between 3 and 15 kg to areas outside of WA

Heavy goods delivery within Western Australia-  $35

For products that weigh between 3 and 15 kg