Thrive sustainability

FAQs


  • How long will my order take to arrive?

    We aim to pack and send orders within 3 working days of receiving the order, delivery times will vary according to your location. 


    Below is a table with estimated delivery times according to the Australia post website.


    Please note these are estimates only and Australia post often experiences delays.


    Western Australia

    • Perth Metro: 2 working days
    • Albany or Esperance: 2-3 working days
    • Karratha: 3-4 working days
    • Broome: 5-6 working days

    South Australia

    • Adelaide: 3-4 working days

    NSW

    • Sydney: 5-6 working days

    QLD

    • Brisbane: 5-6 working days

    ACT

    • Canberra: 5-6 working days

    VIC

    • Melbourne: 5-6 working days

    NT

    • Darwin: 5-7 working days

    In the unusual event that we are unable to dispatch your order within the time frame stated above we will email you with an explanation. 


    If an item, you have ordered is not available due to unforeseen circumstances we will contact you by phone or email to let you know and adjust your order total accordingly by issuing a refund for the unavailable item.


  • How much is postage?

    Orders above $80 – Free  (*Excludes wholesale orders)


    Flat rate seed packet postage rate - $5* For orders containing ONLY seed packets. This option is untracked.


    Small parcel tracked - $10


    For sending Small /lightweight parcels Australia wide or if you would like your seed packet order to have a tracking number.


    Large parcel tracked - $20


    For sending Larger/ heavier parcels Australia wide.


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